Customer Success Manager ( US Hours)

A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

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Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are on an active account. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

 

Responsibilities:

• Establish clear client retention goals

• Process milestones for the clients and employees to work toward

• Assist customers with setting up and navigating programs or software

• Promote the value of the product

• Upsell services and products with the brand image

• Promote value through customer experience

• Assist in creating training courses and educational materials

• Review customer complaints and concerns and seek to improve the customer experience

 

Requirements:

• Proven work experience as a Customer Success Manager or similar role.

• Experience working with Global Customers- Preferred

• Experience working with brand image and promoting value through customer experience

• Exceptional ability to communicate

• Has an out-going, dynamic personality and can build outstanding relationships

• Has a "can do" attitude and loves to be challenged

• Passion to educate, support and guide